ShipmentOrders
are shipped within 7-10 business days from the time your order is received,
and all the shipments are insured.
In the event of a delay, you will be contacted.
When your package is shipped we will email you the shipping date and the tracking number.
NOTE: Deliveries cannot be made to P.O. Boxes.
We offer the following shipping options within the US:
In the event of a delay, you will be contacted.
When your package is shipped we will email you the shipping date and the tracking number.
NOTE: Deliveries cannot be made to P.O. Boxes.
We offer the following shipping options within the US:
 |
UPS - Standard Ground $6.00 USD | |
|
UPS - Second Day Air $12.00 USD | |
|
UPS - Next Day Air $18.00 USD |
For shipments outside the US we will provide you shipping charges via
email and request your approval before we process any order. All duties
and fees are the responsibility of the addressee.
Return
PolicyInspect
the merchandise upon delivery and notify us immediately of any damage.
Due to the nature of the merchandise, a sales receipt and a return authorization from our Costumer Service Department must accompany all returns. If you need to request a return authorization, call our Customer Service Department within 10 days of delivery at 1888 299-3318 or (210) 928-1988, Mon-Fri or email us at customer@orodemontealban.com .
We cannot refund shipping and handling charges.
Due to the nature of the merchandise, a sales receipt and a return authorization from our Costumer Service Department must accompany all returns. If you need to request a return authorization, call our Customer Service Department within 10 days of delivery at 1888 299-3318 or (210) 928-1988, Mon-Fri or email us at customer@orodemontealban.com .
We cannot refund shipping and handling charges.
Payment
by Credit CardWe
accept American Express, Visa and Mastercard.
To protect our customers, we only ship credit card orders to the name and address the credit card was issued to.
To protect our customers, we only ship credit card orders to the name and address the credit card was issued to.
TaxesWe
collect 7.875 % state sales tax when shipping to the state of Texas.
Security
& Privacy of InformationShopping
with ORO DE MONTE ALBAN is absolutely safe. When you place an order in
our on-line store you can feel confident that your personal and credit
card information is encrypted and stored in our secure server.
All your ordering information will be used to process your purchase and only be accessed by ORO DE MONTE ALBAN. We do not share our customer's information with third parties.
All your ordering information will be used to process your purchase and only be accessed by ORO DE MONTE ALBAN. We do not share our customer's information with third parties.
Our
Costumer ServiceIn
ORO DE MONTE ALBAN your complete satisfaction is our goal. Feel free to
contact our Costumer Service Department for further information about
our products and services. Call 1-888 299-3318 or (210) 928-1988. Also,
if you need help or have comments you may email us at info@orodemontealban.com.
Guarantee
and Certificate of AuthenticityORO
DE MONTE ALBAN guarantees that each one of the pieces handcrafted by our
artisans fulfills the NOM-033-SCFI-1994 established by the Mexican Ministry
of Commerce (SECOFI) for the 14k gold jewelry. Our company, also meets
the international requirements in the production of gold jewelry, determined
by AMAGOLD, and each one of our jewelry pieces is stamped with our identification
number 043 (registered with SECOFI). Moreover, it is important to point
out, that the National Institute of Anthropology and History (INAH) have
properly authorized all the replicas in our catalog.
CatalogIf
you want to receive our printed catalog with all our jewelry lines, email
us at info@orodemontealban.com and we will send it to your home or office.