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  • Shipment

    Orders are shipped within 7-10 business days from the time your order is received, and all the shipments are insured. In the event of a delay, you will be contacted.

    When your package is shipped we will email you the shipping date and the tracking number.

    NOTE: Deliveries cannot be made to P.O. Boxes.

    Insured Shipment to USA by UPS 3 day delivery $50.00 US Dls
    Since we have to ship from Mexico we will provide you shipping charges to other countries via email and request your approval before we process any order, because NAFTA agreement there are no duties to USA. All other countries duties and fees are the responsibility of the addressee.

  • Return Policy

    Inspect the merchandise upon delivery and notify us immediately of any damage.

    Due to the nature of the merchandise and because it is an International order all sales are final. If youhave any question please email us at customer@orodemontealban.com.

  • Payment by Credit Card (sorry not a this time)

    We are sorry, we can't process credit cards at this time, all payments should be made by wire transfer, please contact us and we'll provide you all necessary bank information.

  • Taxes

    Because NAFTA agreement there are no duties to USA. Canada and other countries please contact your local custom authorities. The HS Classification Number is 711 31 15000.

  • Security & Privacy of Information

    Shopping with ORO DE MONTE ALBAN is absolutely safe. When you place an order in our on-line store you can feel confident that your personal and credit card information is encrypted and stored in our secure server.

    All your ordering information will be used to process your purchase and only be accessed by ORO DE MONTE ALBAN. We do not share our customer's information with third parties.

  • Our Costumer Service

    In ORO DE MONTE ALBAN your complete satisfaction is our goal. Feel free to contact our Costumer Service Department customer@orodemontealban.com; for further information about our products or in case you need help or have any comments you may email us at info@orodemontealban.com.

  • Guarantee and Certificate of Authenticity

    ORO DE MONTE ALBAN guarantees that each one of the pieces handcrafted by our artisans fulfills the NOM-033-SCFI-1994 established by the Mexican Ministry of Economy for the 14k gold jewelry. Our company also meets the international requirements in the production of gold jewelry, determined by AMAGOLD, and each one of our jewelry pieces is stamped with our identification number 043 (registered with Federal Economy Ministry). Moreover, it is important to point out, that the National Institute of Anthropology and History (INAH) have properly authorized all the replicas in our catalog.

  • Catalog

    If you want to receive our printed catalog with all our jewelry lines, email us at info@orodemontealban.com and we will send it to your home or office.

 

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